The Good Apparel Consumer Terms and Conditions

Effective date: 31 October 2019

Welcome to The Good Apparel.

By accessing and using this website, you agree to be legally bound by these Terms. Please read the Terms carefully. If you do not agree with one or more provisions of these Terms, you should not use The Good Apparel.

 

 

  1. GENERAL INFORMATION 
  2. USER ACCOUNT 
  3. THE PRODUCTS AND PRICES 
  4. SHIPPING AND DELIVERY 
  5. PLACING ORDERS (technical steps to conclude a sales contract) 
  6. RIGHT OF WITHDRAWAL AND RETURNS 
  7. PAYMENT PROCESSING 
  8. MARKETING, ADVERTISEMENT, AND INFORMATIONAL NOTICES 
  9. PROHIBITED USE 
  10. INTELLECTUAL PROPERTY 
  11. AVAILABILITY 
  12. THIRD-PARTY LINKS 
  13. DISCLAIMER OF WARRANTIES 
  14. LIMITATION OF LIABILITY
  15. INDEMNIFICATION 
  16. SEVERABILITY 
  17. GOVERNING LAW AND DISPUTES 
  18. MISCELLANEOUS 
  19. COSMETIC PRODUCTS USE
  20. CONTACT 
1. GENERAL INFORMATION

    1.1. These Consumer Terms and Conditions (the “Terms”) constitute a legally binding agreement between The Good Apparel LTD registered at International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom under business registration number 12130286 (the “Company”, “we”, “us”, and “our”) and an individual user (the “User”, “you”, and “your”) accessing and using the e-commerce platform “The Good Apparel” available at https://thegoodapparel.com and the related services (collectively, “The Good Apparel”).
    1.2. About The Good Apparel. The Good Apparel is an online marketplace for ethical fashion brands that allows Users to purchase clothing items, shoes, and accessories sold by third-party vendors (the “Sellers”). The Good Apparel serves as a platform and facilitates the sales transactions between the Users and the Sellers. The Company does not sell, ship, or accept returns of any clothing, shoes, or accessories itself.
    1.3. License to use The Good Apparel. We grant you a personal, revocable, non-exclusive, non-transferable and limited license to use The Good Apparel pursuant to these Terms.
    1.4. Minors. The Good Apparel is not aimed at, and should not be used by, persons under the age of 18. We do not permit children under the age of 18 to purchase products through The Good Apparel without consent and supervision by a parent or a legal guardian.
    1.5. Disclaimer. Although we regularly monitor the information available on The Good Apparel, we cannot guarantee the accuracy, reliability, currency, relevance, and completeness of the information available on The Good Apparel provided by us or by the Sellers.
    1.6. Third-party links and advertising. The Good Apparel may contain links to websites, applications, and services owned and operated by third parties. The Good Apparel may also feature information and advertisements provided by third parties. We are not responsible or liable in any manner for the content of such third-party links, information, and advertisements, nor for the security and privacy practices of such third-party websites. Please exercise your due diligence before clicking on any of such third-party links or advertisements.
    1.7. Support. Any requests for customer or technical support should be addressed to us by email at help@thegoodapparel.com.
    1.8. Privacy and other relevant terms. The following documents include important provisions regarding User’s access and use of The Good Apparel and should be read and interpreted together with these Terms:
    • our privacy policy available at https://thegoodapparel.com/pages/privacy-policy (the “Privacy Policy”), which describes in detail how we handle your personal data collected and processed through The Good Apparel;
    • our cookie policy available at https://thegoodapparel.com/pages/cookie-policy, which provides information on our cookie usage practices;
    • Sellers’ terms and conditions governing Sellers’ access and use of The Good Apparel; and
    • other individual terms and conditions made available by us through The Good Apparel.

    2. USER ACCOUNT

    2.1. Registration of your Account. In order to use the full functionality of The Good Apparel, place orders, and purchase products through The Good Apparel, you may create a User account (the “Account”). The Account can be created directly on The Good Apparel by submitting your full name, email address and a password.
    2.2. Personal data. Before creating your Account, you will be requested to read and accept these Terms and review the Privacy Policy. The personal data related to your Account will be processed in accordance with our Privacy Policy. Your Account is not transferable and you are solely responsible for any activities occurring through your Account. Please note that we collect only minimal amount of personal and non-personal data that is required to ensure your proper use of The Good Apparel.

    2.3. User’s warranties. By registering the Account on The Good Apparel, you acknowledge, agree, and warrant that you:
    • will comply with these Terms and all applicable local, state, national and foreign laws, treaties, and regulations in connection with the use of The Good Apparel;
    • will provide only true, accurate, complete, and up-to-date personal data;
    • will update your Account as soon as any of your personal data or other information changes;
    • are at least 18 years old;
    • can conclude legally binding contracts with us;
    • are not under any type of judicial interdiction;
    • will register a single Account (multiple Accounts registered by the same person are not allowed); and
    • are a human being and not a machine (machine-generated Accounts are not allowed).
    2.4. Security of the Account. The User is solely responsible for maintaining the confidentiality of the Account, including keeping its login details and passwords secure. By using The Good Apparel, the User agrees to immediately notify us about actual or suspected unauthorised use of the Account or any other security breach related to the Account. The User is also responsible for using secure Internet connection and protected networks while using The Good Apparel. We cannot and will not be liable for any loss or damage resulting from User’s failure to comply with these security obligations

    2.5. Deletion of the Account. At any time, the User may delete its Account through the settings section of the Account or by sending a request directly to us. Upon deletion of the Account, these Terms shall terminate.

    2.6. Suspension and termination of the Account. We reserve the right to suspend or terminate the Account if, in our sole discretion, we have grounds to believe that the User’s use of The Good Apparel seriously and/or repeatedly breaches these Terms. We may also suspend or terminate the Account upon a lawful request of a public authority.


    3. THE PRODUCTS AND PRICES

    3.1. The products featured on The Good Apparel (the “Products”) may be available in limited quantities and may be returned or exchanged in accordance with the Terms.
    3.2. All Products are sold and delivered to the User solely by the Sellers. The Company does not sell, deliver, or handle the returns of the Products. If you order the Products from a few different Sellers within one order, you may receive your order in separate packages that may have different delivery dates. The Company does not accept any returned Products and such returns should be made directly to the Seller through our return portal. As a result, you may incur separate shipping costs related to the Products to be returned.
    3.3. We use reasonable efforts to display colours and images of the Products accurately. We also request the Sellers to provide accurate images of the Products. However, we cannot guarantee that (i) the monitor of your computer will display the colours and images of the Products accurately or (ii) the Sellers have provided accurate images of the Products.

    3.4. Availability. The Products are available as long as they are displayed on The Good Apparel or as long as Sellers’ stocks last. An “out of stock” notice placed next to the Products indicates that the Product is not available. The Sellers are solely responsible for keeping the Products in stock and delivering the Products. If a Seller notifies us that a Product is not available or is out of stock, we will place a notice on The Good Apparel without undue delay. However, we cannot guarantee that the stock information provided to us by the Sellers is always accurate. If the Seller notifies us that a Product is out of stock after you have placed an Order (as defined hereunder) of the said Product, we will promptly notify about the unavailability of the Product and reimburse you the fees paid by you for the Product by using the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such reimbursement.
    3.5. We reserve the right, but are not obliged, to:
      • limit the sales of the Products for any person, geographic region or jurisdiction and may exercise this right on a case-by-case basis;
      • limit the quantities of a Product for sale;
      • change the descriptions of the Products or pricing at any time with or without prior notice; and
      • discontinue the sale of a Product at any time.
      3.6. Although we use reasonable efforts to ensure the quality the Products, we cannot warrant that the quality of the Products purchased or obtained by you will meet your expectations.
      3.7. Prices. All prices of the Products (the “Prices”) are displayed on The Good Apparel in Sterling Pound (GBP) and Euro (EUR), including sales taxes (VAT) and excluding delivery costs. Applicable taxes (if any) will be indicated after you add the Products to your shopping cart. The delivery costs will be added to your order at the checkout page. Notwithstanding Section 4.2 of the Terms, no additional charges will be applied by us without your express agreement. The Prices remain valid as long as they are indicated on The Good Apparel. The Prices are subject to a change without notice.

         4. SHIPPING AND DELIVERY

        4.1. Shipping. We will arrange for the Products that you purchase to be delivered to the delivery address that you specify during the checkout process. The delivery of the Products is the sole responsibility of the Sellers. If you order the Products from several different Sellers, your order may be delivered in separate packages and the delivery time for each package may differ. Please note that the Sellers do not deliver to P.O. boxes. Any applicable shipping charges will be calculated and displayed to you during the checkout. After the Products have been dispatched, you will receive a shipment confirmation email with a tracking number. The Sellers will only ship Products to countries located in Europe. The estimated delivery times and fees are indicated on each product page and remain subject to change at our sole discretion. Please note that the delivery times are estimates only and may depend on the operations of the Sellers and third-party delivery service providers. If you have not receive your Product(s) during the specified delivery times, please contact us and we will look into your order.

        4.2. Our responsibility. We are not responsible for any customs fees and taxes applied to your orders containing the Products. All fees imposed during or after shipping (tariffs, taxes, etc.) have to be paid by you. We will not reimburse any such fees. We are not liable for any Products that were damaged during shipment. If you receive damaged Products, please contact us within 14 days following the receipt of the damaged Products. If the damage was caused by  Seller’s delivery partner, you may need to file a claim with the said partner. 
        4.3. Delivery delay. We use reasonable endeavours to ensure that the Products are delivered on or before the date indicated for delivery. However, we cannot guarantee delivery by this date as the delivery is executed by the Sellers and third-party delivery partners and are not liable for any delays. If you experience any problems with the delivery, please contact us and we will look into your order. We guarantee that, unless there are exceptional circumstances, the Products will be dispatched within three (3) business days following the later of the receipt of the payment and the order confirmation.
        4.4. Delivery failure. If (i) the Seller fails to fulfil its obligation to deliver one or more Products within the delivery time mentioned in Clause 4.1, the Seller will be given an additional time period of 5 business days to deliver the Products. If the Seller fails to deliver the Products within the said additional time period, you can terminate the sales contract by email at sales@thegoodapparel.com. If the sales contract is terminated in accordance with this Section 4.4, we will refund you for the full amount paid, within 14 days of the termination of the sales contract. For more information, please refer to Section 6 of the Terms. 
        4.5. Delivery failure due to your fault. If Seller’s delivery partner is unable to deliver your Products, and such failure occurs due to your fault, and you do not collect your Products from Seller’s delivery partner within the relevant time period, we or the Seller may, but have no obligation to, agree to arrange for re-delivery of the Products. We reserve the right to charge you for the actual costs of re-delivery. Below are examples of situations where a failure to deliver is considered to  be your fault:
        • you provided the wrong address for delivery;
        • there is a mistake in the address for delivery that was provided;
        • the address for delivery is not reasonably or safely accessible;
        • if in-person receipt is not required, there is no easy and secure means of leaving the Products at the address for delivery and there is no person available to accept delivery; or
        • if in-person receipt is required, there is no person available to provide a signature.

        5. PLACING ORDERS (technical steps to conclude a sales contract)

        5.1. Placing orders. To purchase Products on The Good Apparel, you need to place an order (the “Order”) and conclude a sales contract with a Seller. The technical steps for concluding a sales contract include:

          • adding the selected Products in your online shopping cart by (i) visiting the webpages of the selected Products and (ii) clicking on the “Add to cart” button;
          • clicking on the icon “Shopping cart” located on the top right corner of the The Good Apparel website;
          • reviewing the Order and clicking on the “Checkout” button;
          • logging in to your Account or choosing the option to checkout without the Account by submitting an email address only;
          • adding the requested shipping and billing information;
          • clicking on the button “Pay now”, “Pay with PayPal” or “Pay with GPay”; and
          • completing the payment transaction by using the chosen Payment Processor (as defined hereunder).
            5.2. Order confirmation. After you have placed the Order, we will inform the respective Sellers about your Order and send you a confirmation email confirming the details of your Order. By clicking on the button “Pay now”, “Pay with PayPal” or “Pay with GPay” and receiving the confirmation email, you will conclude a sales contract in English with the Seller. The version of the Terms applicable on the date of the Order shall apply to the sales contract. After receiving your payment, the Order will be processed and the Products will be shipped by the Seller. By placing an Order, you represent that you have the right to conclude contracts in your jurisdiction (e.g., you are at age of majority and you are not under any type of judicial interdiction).
            5.3. Correcting input errors. You are able to review your order and correct any input errors prior to clicking on the button “Pay now”, “Pay with PayPal” or “Pay with GPay”. If you would like to review your order, please click on the icon “Shopping cart” located in the top right corner of The Good Apparel website.
            5.4. Availability of contracts. The details of your specific contract will not be filed by us and, therefore, the specific contract will not be available to you. However, if you do require any information regarding your Order, please consult the Account or contact us by using the contact details mentioned at the end of the Terms.


            6. RIGHT OF WITHDRAWAL AND RETURNS

            6.1. Right of withdrawal. If you are a consumer (i.e. a natural person who is acting for purposes which are outside his/her trade, business, craft or profession), you have the right to withdraw from a sales contract with a Seller, without giving any reason, within 14 days from the day on which you acquired, or a third party other than the carrier and indicated by you acquired, physical possession of the Products. You cannot exercise the right of withdrawal in situations listed in section 6.6 of the Terms.

            6.2. How to exercise your right of withdrawal. To exercise your right of withdrawal, you must inform us within 14 days from the day on which you acquired, or a third party other than the carrier and indicated by you acquired, physical possession of the Products of your decision to withdraw from the sales contract by an unequivocal statement. You can use the following email address to exercise your right of withdrawal: help@thegoodapparel.com.

            6.3. If you are a business client, the right of withdrawal may not apply to you. Please contact us for more information.

            6.4. Effects of withdrawal. If you withdraw from a sales contract with a Seller and/or return the Products that meet the return criteria (e.g., are not customised or made to order, unworn, in an impeccable state, contain original labels, and are in their original packaging) and are not subject to section 6.6 of the Terms, we will reimburse to you all payments, including a part of the costs of delivery that you paid (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered on The Good Apparel), without undue delay and in any event no later than 7 days from the day on which the Seller has received the Products back from you. We will not reimburse you the fees incurred by you as a result of shipping the Products back to the Sellers. You will need to pay all shipping fees associated with returning the Products. We will carry out reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly requested that we use a different payment method. In any event, you will not incur any fees as a result of such reimbursement. The reimbursement may be withheld until the Seller receives the returned Products and the Products are assessed as being properly returned back (e.g., the Products are in an impeccable state, unworn, and labelled).

            6.5. Returns. If you would like to withdraw from a sales contract, you have to return the Products to the Seller without undue delay and in any event no later than 14 days from the day on which you acquired, or a third party other than the carrier and indicated by you acquired, physical possession of the Products. The deadline is met if you send back the Products before the period of 14 days expires. The shipping costs to return the Products shall be paid fully by you and are non-refundable. If you have ordered the Products from a few different Sellers, you have to return the Products to each Seller separately and, as a result, you may incur multiple shipping costs. The Products should be sent back to the Seller after having been validated on The Good Apparel return portal. To be entitled to a refund, the Products must be (i) unworn, (ii) in an impeccable condition, (iii) with the original tags on, and (iv) in their original packaging. If any of these conditions are not met, we will not refund you for the returned Product(s). Your right of withdrawal cannot be exercised and the Products cannot be returned in the situations listed in section 6.6 of the Terms.

            6.6. Exceptions to the right of withdrawal. The right of withdrawal does not apply to:

            • the Products that are made to your specifications or are clearly personalised (e.g., clothes made to order or customised clothes);
            • the Products which are liable to deteriorate or expire rapidly;
            • the Products which are not suitable for return due to health protection or hygiene reasons (e.g., cosmetics without any seal, underwear and swimwear with removed hygiene stickers) or were unsealed after delivery;
            • the Products which are, after delivery, according to their nature, inseparably mixed with other items;
            • the Products that are worn, dirty, damaged, do no have original labels, or are not in their original packaging; and
            • non-consumers.
              6.7. Faulty Products. If you find a Product that you have purchased is faulty, you can, within 14 days from the day you received the said Product:
                a) cancel the purchase and return the Product as described in Sections 6.4 and 6.5;
                b) request a reduction of the Price (please contact us for further information), which the Seller may or may not agree to in its sole discretion; or
                c) request that the Product be replaced with the same non-faulty Product or a similar Product (please contact us for further information).
                If you choose option a) or b), you will need to return the faulty Product to the Seller in accordance with Clause 6.4 before any reimbursement or replacement can be made. 


                7. PAYMENT PROCESSING

                7.1. All payments related to an Order will be processed by our third-party payment processors Visa, MasterCard, Maestro, American Express, Shopify Pay, Google Pay, Apple Pay, PayPal, TransferWise, Klarna and others (collectively, the “Third-Party Payment Processors”). You agree not to hold the Company liable for payments that do not reach us because you have quoted incorrect payment information or the Third-Party Payment Processors refused the payment for any other reason.

                7.2. Please note that the Third-Party Payment Processors may collect from you some personal data to allow them to process the payments requested by you. Unless it is strictly necessary for accountancy purposes, we do not collect or store any payment information provided by you to the Third-Party Payment Processors, including your credit/debit card numbers. The Third-Party Payment Processors handle all the steps in the payment process through their systems, including data collection and data processing.

                 8. MARKETING, ADVERTISEMENT, AND INFORMATIONAL NOTICES

                8.1. Marketing messages. Before sending you direct marketing messages, such as newsletters, brochures, promotions and advertisements, or contacting you by any other means with the purpose to offer you Products and our services, we will seek your express consent, unless such communications relate to Products and services that are closely related to the Products already purchased by you.
                8.2. We will not ask for your consent again if you have already voluntarily subscribed to one of our a newsletter. Your voluntary subscription to a newsletter constitutes your express consent to receive such newsletter.
                8.3. Opting-out. If you wish to unsubscribe from some or all of our direct marketing communications, you can do so at any time by (i) clicking on the “unsubscribe” link included in any such marketing communication, or (ii) contacting us directly by email at help@thegoodapparel.com.
                8.4. Transactional communications. From time to time, we may send you transactional communications, such as updates about your Order, important information about The Good Apparel, your privacy and security, and other important matters. Such transactional communications are sent on an “if-needed” basis and they do not fall within the scope of direct marketing communication that requires your prior consent. You cannot unsubscribe from such transactional communications.


                9. PROHIBITED USE

                9.1. You are not permitted to use The Good Apparel in any manner that substitutes or contributes to the following activities (the list is representative and not exhaustive):

                  • any unlawful activity, including violation of any laws, statutes, ordinances, or regulations;
                  • fraud;
                  • provision of false, inaccurate, or misleading information;
                  • gambling, including contests, lotteries, games of chance, bidding fee auctions, sports forecasting or odds making, Internet gaming, fantasy sports leagues with cash prizes, and sweepstakes; 
                  • spreading of malware (e.g., viruses, worms, Trojan horses), spam, and other illegal messaging;
                  • spreading ethnically, racially, or otherwise objectionable information;
                  • sexually explicit, libellous, harassing, defamatory, abusive, profane, vulgar, threatening, hateful, obscene behaviour;
                  • advertising or encouraging the use of tobacco, alcohol, and any illegal substances;
                  • copying, distributing, renting, reselling, modifying, compromising, damaging, disabling, impairing, and overburdening The Good Apparel;
                  • interfering with or abusing other Users of The Good Apparel;
                  • using bots and other automated methods; or
                  • collecting and disclosing any information about other Users of The Good Apparel.

                  10. INTELLECTUAL PROPERTY

                  10.1. Content of The Good Apparel. Most of the content made available on The Good Apparel is owned by the Company, its partners, agents, licensors, vendors, and/or other content providers (the “Company’s Content”). The Company’s Content includes, but is not limited to, text, images, audiovisual content, source code, trademarks, service marks and trade names. The Company’s Content is protected by the applicable intellectual property laws and international treaties.

                  You are not allowed, without obtaining a prior written permission from us, to: 

                  • copy Company’s Content;
                  • distribute Company’s Content;
                  • disassemble, make alterations, decompile, reverse engineer, translate, and adapt Company’s Content; and
                  • rent, loan, use, lease or attempt to grant other rights to Company’s Content to third parties.
                    10.2. Third-party intellectual property. Some of the trademarks and other intellectual property featured on the Websites may be owned by third parties (e.g., the Sellers or social media providers). Such third-party intellectual property does not belong to the Company and remains the sole property of the respective third-party proprietors.
                    10.3. Copyright infringement claims. We respect intellectual property rights. If you have any grounds to believe that any content made available through The Good Apparel violates your, or a third party’s intellectual property rights on behalf of which you are authorised to act, please contact us at help@thegoodapparel.com to express your concerns. We will reply to your copyright infringement claim promptly and in any event no later than two (2) weeks following the receipt of your email. Before sending your claim to us, please make sure that you sign it and include the following information:
                    • identification, with sufficient detail, of the copyrighted work that you believe has been infringed;
                    • identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material;
                    • your contact details allowing us to respond to your claim;
                    • the following statement: “I believe in good faith that the use of the material in the manner described of is not authorised by the copyright owner, its agent, or the law”; and
                    • the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate, and that I am the copyright owner, or am authorised to act on behalf of the owner of, an exclusive right that is allegedly infringed”.

                    11. AVAILABILITY

                    11.1. We use reasonable efforts to ensure that The Good Apparel is always accessible to you. However, the availability of The Good Apparel may be affected by factors, which we cannot reasonably control, such as bandwidth problems, equipment failure, or force majeure events. We take no responsibility for the unavailability of The Good Apparel caused by such factors. 
                     

                    12. THIRD-PARTY LINKS

                    12.1. The Good Apparel may contain links to websites and other online sources owned by third parties (e.g., social media providers and Third-Party Payment Processors). We are not responsible or liable in any manner for the content of such third-party links.
                     

                       13. DISCLAIMER OF WARRANTIES

                      13.1. We provide The Good Apparel on “as available”, “as is”, and “with all faults” basis. To the extent permitted by the applicable law, we do not make any representations or warranties about the reliability, suitability, and accuracy, for any purpose, of The Good Apparel, and hereby disclaim all warranties regarding The Good Apparel and its operation.
                      13.2. By using The Good Apparel, you acknowledge that we cooperate with the Sellers and use third-party suppliers to provide software, hardware, storage, networking, and other technological services. The acts and omissions of the Sellers and third-party suppliers may be outside of our control. To the maximum extent permitted by law, the Company excludes any liability for any loss or damage resulting from the acts and omissions of the Sellers and third-party suppliers.

                       

                      14. LIMITATION OF LIABILITY

                      14.1. Unless otherwise stated under applicable law, the Company shall not be liable for any damages, including, but not limited to, incidental, punitive, special or other related damages, arising out or in connection with The Good Apparel, the Sellers, and the Products. You agree not to hold the Company liable in respect of any losses arising out of any event or events beyond Company’s reasonable control.

                      14.2. This Section 14 shall apply whether or not we have been advised of, or should have been aware of, the possibility of any such losses arising.

                      15. INDEMNIFICATION

                      15.1. You agree to indemnify, defend and hold harmless the Company, its subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, employees, and the Sellers harmless from any claim or demand, including attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms, the use of The Good Apparel and the Products, or your violation of any law or the rights of a third-party.

                      16. SEVERABILITY

                      16.1. In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such a provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. The validity and enforceability of the remaining provisions shall not be affected as a result.

                      17. GOVERNING LAW AND DISPUTES

                      17.1. Governing law. To the extent permitted by the applicable law, these Terms shall be governed by the laws of England and Wales. Any disputes arising out of or in relation to these Terms shall be submitted to the exclusive jurisdiction of the courts in London, United Kingdom.

                      17.2. Consumers. If you are a consumer, Section 17.1 does not affect your statutory rights or prevent you from submitting a dispute under the law of, and in the country where you are resident.

                      17.3. Complaints. If you are not satisfied with the quality of the Products, you are kindly requested to contact us as soon as possible and express your concerns. We will respond to your request without undue delay.

                      17.4. Alternative dispute resolution. Please note that disputes between consumers and traders regarding goods or services bought online may be resolved out of court at a low cost in a simple and fast way on the web-based Online Dispute Resolution platform developed by the European Commission. The Online Dispute Resolution platform is available in 23 official languages of the European Union at https://webgate.ec.europa.eu/odr.
                       

                      18. MISCELLANEOUS

                      18.1. Term and termination. These Terms shall enter into force on the date indicated at the top of the Terms and remain in force until updated or terminated by us or until you stop using The Good Apparel.

                      18.2. Amendments. We reserve the right to modify these Terms at any time, effective upon posting an updated version on The Good Apparel. Such amendments may be necessary due to the changes in the requirements of laws, regulations, new features of The Good Apparel, or our business practices. We will send you a notification (if we have your email address) about any material amendments to the Terms that may be of importance to you. You are responsible for regularly reviewing these Terms. Your continued use of The Good Apparel after any changes shall constitute your consent to such changes. We also reserve the right to modify the Products and services provided through The Good Apparel at any time, at our sole discretion.

                      18.3. Breach of the Terms. If we believe, in our sole discretion, that you are in violation of these Terms, we may, in our discretion:

                      • send the you a formal warning;
                      • temporary suspend your Account;
                      • delete your Account;
                      • temporarily or permanently prohibit your use of The Good Apparel;
                      • report you to the relevant public authorities; and/or
                      • commence a legal action against you.
                        18.4. Transfer of rights. You are not allowed to assign your rights under these Terms. We are entitled to transfer our rights and obligations under these Terms entirely or partially to a third party by giving you prior notice. If you do not agree to the transfer, you can terminate these Terms with immediate effect by deleting your Account and stopping to use The Good Apparel.
                        18.5. Merger or acquisition. In the event the Company, during the term of these Terms, is acquired, merged, or sells all or substantially all of its assets, these Terms shall not be automatically terminated and the Company agrees to use reasonable efforts to ensure that the transferee or surviving company shall assume and be bound by the provisions of these Terms.
                        18.6. Entire agreement. These Terms and the documents referred to herein represent the entire agreement between the User, the Company and the Sellers regarding User’s use of The Good Apparel.

                         

                        19. COSMETIC PRODUCTS USE
                        The Good Apparel, as well as its vendors and partners, will not be held responsible for any damages resulting from the use of any of its products. It is your sole responsibility to read all product instructions carefully before use and to use the product strictly for the purpose it was designed for.

                        It is foreseeable that everyone could have an adverse reaction to a skincare product, haircare product or cosmetics of any kind at any time. It is your responsibility to patch test any product prior to use. If you have patch tested and feel that you have had a reaction to the product, please notify us in writing immediately. You must make contact with us within 48 hours and include photographs of the reaction and provide comprehensive detail.

                        All products are for external use only. The products must be kept out of reach of children. Avoid contact with the eyes and ears. If the product gets into the eyes, or ears rinse well with tepid water. If necessary seek medical assistance.

                        20. CONTACT

                        19.1. If you have any questions or notices regarding these Terms, please contact us by email at help@thegoodapparel.com.

                        Company registration address: International House, 24 Holborn Viaduct, London, EC1A 2BN, the United Kingdom
                        Company registration number: 12130286
                         

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